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Property Rules & Cancellations

OUR POLICIES

Deposit/Cancellation: For stays of any length, a deposit of 50% of the total charges is due at the time of booking. The second half of the deposit will be automatically deducted 7 days prior to your scheduled check-in. On the day of your arrival a $100 security deposit will be held throughout the duration of your stay. Payment can be made via Visa, MasterCard, American Express, or Discover. We will send confirmation of your reservation upon receipt of your deposit.

Cancellation policy is strict and will be enforced.

Standard Rates: Full refund for cancellations made more than 14 days prior to check-in. No refund for cancellations made less than 30 days prior to check-in. Refunds will not be honored for those who cancel 14 days or less from their scheduled arrival date. Policy update as of May 2nd, 2024. 

All Standard Rate reservations made previously to May 2nd, 2024- will have the original cancellation policy of 30 days.

Non-refundable Rate: 100% of your reservation is due at the time of booking. If cancelled, no refund is awarded.

Military Rate: Full refund for cancellations made more than 14 days prior to check-in. No refund for cancellations made less than 30 days prior to check-in. Refunds will not be honored for those who cancel 14 days or less from their scheduled arrival date. If you do not produce a military ID at the time of guest verification (evening prior to arrival), you will be charged the full amount for a ‘Standard Rate’ stay.

All Military Rate reservations made previously to May 2nd, 2024- will have the original cancellation policy of 30 days.

If you have booked your stay through Booking.com or Expedia, your cancellation policy is listed on your reservation confirmation. If you have booked a non-refundable reservation, the 30 day cancellation policy does not apply to your reservation. If you are to cancel- you will be charged the full amount towards your stay, no refunds.

Winter Storm Cancellations: All reservations for the months of December through February that need to be cancelled due to flight cancellations or a state of emergency will be given a 90-day grace period to reschedule their stay to a further date if they have not yet checked in.*IF you have already checked in to our property and either a winter storm or state of emergency have been issued, a credit nor refund will be issued.

For any cancellations please contact:

reservations@coachhousesalem.com

During your stay:

  • There are absolutely no parties, gatherings, or events within the perimeters of The Coach House property.
  • Any damage or stolen property will be charged to the card on file after written notice has been sent to the guest.
  • Check-in time is scheduled for 3:00 PM (EST) and check-out time is scheduled for 11:00 AM (EST).
  • There is no smoking and or vaping in the house. If you choose to do so, please smoke on the sidewalk outside of the building and remove any remnants into a nearby trash receptacle. If either a party is hosted or evidence of smoking in the house is found, you will be subject to a fine, and your reservation will be canceled immediately.
  • $500 for a party or gathering at the property
  • $300 for smoking within the property
  • Guests who are not on the reservation, will not be allowed on the property.
  • Although we love our four-legged friends, we do not allow pets to stay on The Coach House premises. *Service animals are allowed
  • The Coach House is suitable for children 12 and older- we are unable to provide pack and plays or cribs.
  • We require the holder of the reservation to at least be 21 years of age. If a guest is to provide an ID during the pre-arrival check-in process that does not calculate to at least an age of 21, your reservation will be cancelled.
  • Due to our property being historic, we do not have an elevator or chairlift.

Damage/Theft: You are liable for any damage caused (whether by deliberate, negligent, or reckless act) to the room(s), or property that is caused by you or any person in your party, whether or not staying at the hotel during your stay. The Coach House reserves the right to retain your credit card and/or debit card details, or forfeit your security deposit of $100.00. Should damage come to light after the guest has departed, we reserve the right, and you hereby authorize us, to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, party fee, smoking fee, or a deep cleaning fee. We will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage Discovered After Check-out: Guest Rooms will be reviewed by our cleaning staff, as well as the Operations Manager. For any damage that is found, photos will be provided as evidence to the guest. In the event that The Coach House is unable to repair or fix damage, there will be an additional maintenance or deep cleaning fee (up to $150) that will be added to your account. Damage that would be subjected to an additional fee:

  • Broken/defaced furniture or decorative items
  • Bodily/Bio-hazardous fluids found (vomit, feces, blood, etc.)
  • Deeply stained linens or furniture
  • Damage to mattresses and bedding: Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of make-up, food, bodily fluids, etc. will result in an replacement value charge plus any shipping and handling charges, for the special cleaning, repair or replacement of the damaged article. Photos will be taken by our cleaning staff as evidence of damage and sent to the guest directly. The Coach House cleaning staff will make all efforts to ensure that stains or damage to the mattress/bedding is attempted, prior to labeling the item(s) as damaged.
  • Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged the total replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued. For the common spaces, The Coach House does have and use camera surveillance, therefore if any damage is caused, there will be video evidence.

Damage or tampering with Fire Detection Systems/Fire-Fighting Equipment: The Coach House reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted and trespassed from the hotel. Depending on the severity of the guests’ actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred.

By reserving your stay with The Coach House, you are agreeing to abide by these rules. Claiming you were not aware is not an acceptable excuse. While accidents do happen, guests will be financially responsible for damages due to gross negligence.